سال انتشار: ۱۳۸۹

محل انتشار: هشتمین کنفرانس بین المللی مدیریت

تعداد صفحات: ۱۶

نویسنده(ها):

Arash Shahin, – Department of Management, University of Isfahan
Nasibeh Janatyan, – Department of Management, University of Isfahan
Nahid Nasirzaheh – Department of Management, University of Isfahan

چکیده:

This paper shows how the method of taguchi s robust design can be developed to design the best levels of service quality dimensions. For this purpose , taguchi design of experiments and S/N ratio have been examined in the isfahan airport services and the results have been analyzed by the soft ware of minitab 13.32